Returns and Guarantees

Fit guarantee

After you place your order, we don’t want you feeling anxious that your clothes won’t fit when they arrive. For that reason, we have created the johnjohny Fit Guarantee. If your garment doesn’t fit for any reason, we’ll pay for it to be altered and if it can’t be altered, we’ll remake it.

You can ask for alterations any time within 14 days of receiving your order. Simply fill out the online survey which we will send you to let us know if anything needs altering. We will either arrange for the alteration ourselves, or reimburse you. See our Terms and Conditions for more information.

 

Returns

As we make made-to-measure clothing, we do not accept returns as we will alter or remake an item as part of our Fit Guarantee.

btt