F.A.Q's
Need help just email our support team at [email protected]johnjohny.com
SHIRT SUBSCRIPTIONS

Yes absolutely and its is actually very popular.

Its very easy to do, at the checkout page just enter your name and address for the billing details and the name and address of the person you gifting to in the delivery details.

If you would like a personal note added please add it in the notes section of the check out page.

Remember to use you own sign in details for the johnjohny account and keep them confidential as the account has the ability to cancel, restart and make other purchases in it. 

A fitting shirt is a shirt we make from the measurements we take either from your body or a well fitted shirt. We expect it to fit as well if not better than one of the rack. After you receive this shirt (Actually like any shirt), we will ask if there are any adjustments you’d like for your regular fit for your subscription shirts.

We do not always offer fitting shirts in which case the first shirt received in your subscription is a fitting shirt (all subscription shirts are covered by our fit guarantee).

We do not offer alteration on fitting shirts.

Shortly after signing up you’ll receive an email that outlines the next steps and what needs to happen for us to get you great looking shirts that fit great.

 

We have a couple of ways to get you perfectly fitted for your shirt.

Option One (Send us your best fitting shirt): We’ll get you to send us a shirt that fits you (we will send you a return courier ticket). We’ll then ask you to fill out a quick 2 minute online survey on how the fit is and any changes it needs. Please note we do not copy the shirt, we have our own patterns and styles. We only use the shirt for measurement and it should be back to you in a few days. Please note if you are overseas we will return your shirt with your first shirt and due to the delays in shipping the process will take a little longer than our NZ based customers.

Option Two (You do the Measurements): You can follow an online measurement tool we have and enter the measurements yourself, it has all the instructions you need. It is actually surprisingly easy and we find it takes most customers 20-30 minutes. We will check the measurements to look for anything odd and we do not find we have any issues with customers self measuring over sending a shirt to us.  If needed we are happy to send you a tape measure to help out.

Our customer service is available 6 days a week NZT, so you can get in touch if anything is difficult or confusing. Not only that, for any options that require posting we’ll send you pre paid tickets.

A shirt is added to the next manufacturing run as soon as your subscription payment is received. Once your shirt is added to the queued it should be delivered with in two to three weeks.

Sure is! Don’t worry we don’t have any “retention teams” pressuring you to stay. We know there are a great many reasons to cancel and we back our shirts so we know they won’t be the reason. There are two ways to cancel, do it yourself through your account on our website, or just email us (we love hearing from you even to cancel) and we will do it for you. 

The answer to that is simple, we remake the shirt if for any reason you are unhappy with it.

Yes, our NZ customers can track and change delivery information after a shipment has left. Notifications will be sent via email and text notification when your garments are being shipped.

Unfortunately international orders are a little more tricky, please contact us if you have any concerns as to the wear a bouts of any orders. Where possible we do provide tracking information on international orders.

SOCK SUBSCRIPTIONS

Yes absolutely and its is actually very popular.

Its very easy to do, at the checkout page just enter your name and address for the billing details and the name and address of the person you gifting to in the delivery details.

If you would like a personal note added please add it in the notes section of the check out page.

Remember to use you own sign in details for the johnjohny account and keep them confidential as the account has the ability to cancel, restart and make other purchases in it. 

Shortly after signing up you’ll receive a confirmation of your order, from there you should receive your first pair(s) within a week.

We ship socks at the beginning of each week unless they are due to go out with a shirt subscription. As soon as your subscription payment is received your sock order is queued and it should be delivered with in a week.

Don’t worry, we don’t have any “retention teams” pressuring you to stay. We know there are a great many reasons to cancel and we know our socks are great, so we know quality won’t be the reason. There are two ways to cancel, do it yourself through your account on our website, or just email us and we will do it for you. 

Short answer is we fix it!

Don’t like your socks or the fit isn’t right, just return them and we’ll supply another pair.

OUR PRODUCT

Although we would love to be 100% New Zealand made, we have yet to find a solution that allows us to sew our designs here in New Zealand and maintain our focus on affordability. Sewing is pretty much the only function we preform overseas.

Our Merino wool socks are manufactured here in NZ.

We endeavour for all our businesswear to be constructed from as much natural fibre as possible. The reason for this is because natural fibres breathe and drape better and are more comfortable to wear. All of the shirting fabrics you see online are 100% cotton.

Our socks do have some elastic in them but beyond that they are all natural fibre.

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