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CUSTOMER SERVICE
SOCK SUBSCRIPTIONS

Yes absolutely and its is actually very popular.

Its very easy to do, at the checkout page just enter your name and address for the billing details and the name and address of the person you gifting to in the delivery details.

If you would like a personal note added please add it in the notes section of the check out page.

Remember to use you own sign in details for the johnjohny account and keep them confidential as the account has the ability to cancel, restart and make other purchases in it. 

Shortly after signing up you’ll receive a confirmation of your order, from there you should receive your first pair(s) within a week or so. Remember your next payment is on the 9th of the month.

After signing up, payments are taken on the 9th of each month. Your socks will arrive within a couple of weeks after we receive your monthly payment in the month they’re due.

Don’t worry, we don’t have any “retention teams” pressuring you to stay. We know there are a great many reasons to cancel and we know our socks are great, so we know quality won’t be the reason. There are two ways to cancel, do it yourself through your account on our website, or just email us and we will do it for you. 

Short answer is we fix it!

Don’t like your socks or the fit isn’t right, just return them and we’ll supply another pair.

SHIRT SUBSCRIPTIONS

Yes absolutely and its is actually very popular.

Its very easy to do, at the checkout page just enter your name and address for the billing details and the name and address of the person you gifting to in the delivery details.

If you would like a personal note added please add it in the notes section of the check out page.

Remember to use you own sign in details for the johnjohny account and keep them confidential as the account has the ability to cancel, restart and make other purchases in it. 

A fitting shirt is a shirt we make from the measurements we take either from your body or a well fitted shirt. We expect it to fit as well if not better than one of the rack. After you receive this shirt (Actually like any shirt), we will ask if there are any adjustments you’d like for your regular fit for your subscription shirts.

We do not always offer fitting shirts in which case the first shirt received in your subscription is a fitting shirt (all subscription shirts are covered by our fit guarantee).

We do not offer alteration on fitting shirts.

Shortly after signing up you’ll receive an email that outlines the next steps and what needs to happen for us to get you great looking shirts that fit great.

 

We have a couple of ways to get you perfectly fitted for your shirt.

Option One (Our preferred method): You send us a shirt that fits you perfectly. Again you fill out an online survey on how the fit is and any changes it needs. We are also happy to view you in the shirt to help establish if it “really” does fit. Please note we do not copy the shirt, we have our own patterns and styles. We only use the shirt for measurement and it should be back to you in a few days.

Option Two: We measure you up. We can do this easily if we have a stylist in your area.

Our customer service is available 6 days a week NZT, so you can get in touch if anything is difficult or confusing. Not only that, for any options that require posting we’ll send you pre paid tickets.

We endeavour to have your shirt arrive at the end of the month its paid in. With regards your first shirt and fitting d0n’t worry we will be in touch to get you fitted. After your renewal payment one month after you signup, we will send you an email letting you know we are moving your payment date to the 2nd of each month, this is to allow us to make all the shirts in the month they are due.

Sure is! Don’t worry we don’t have any “retention teams” pressuring you to stay. We know there are a great many reasons to cancel and we back our shirts so we know they won’t be the reason. There are two ways to cancel, do it yourself through your account on our website, or just email us (we love hearing from you even to cancel) and we will do it for you. 

BESPOKE ORDERS

Once you have placed an order, we allow up to 6 weeks for your order to arrive. If you opted for our Shirt Subscription, your new shirt will arrive as per the schedule of the subscription you signed up for.

We can ship anywhere in the world. Don’t let distance be a barrier. We have shipped garments to Australia, United States, England and Asia. We can very easily work through your style consultation with you over video call, to understand your needs and take your measurements.

Orders can be changed or cancelled up until the time we order your fabrics. As our garments are bespoke and made-to-measure, once we have ordered your fabric, we are unable to change or cancel your order.

There are a number of ways we can take measurements dependant on your situation. Have a look under the “Shirts Subscription” section below to see how we would do this for shirts. Suits require a little more detail so we typically set up an initial style meeting with one of our team to work through a style consultation and to take your measurements. This can happen in person, or by video call if making an in person appointment is problematic.

Taking measurements normally takes about 15 minutes.

We are very much a company that tries to fit with our customers need we have a number of ways to purchase from us, it can be as simple as purchasing something like a subscription online, or if you are purchasing suits you may place your order after the initial style consultation meeting. Either way your order details are always available to you from directly within our website and your own account.

If you have purchased through us before, get in touch and we can either get together again, or if you know what you want, we can simply send you some sample fabrics to choose from.

DELIVERY INFORMATION

We have included shipping costs into the cost of your johnjohny garments. That’s a bonus!

Yes, you will receive an email and text notification when your garments are being shipped. You are able to track the order, and change your time of delivery as well as the delivery location.

PAYMENT

Payment is due on placement of your order. We accept credit cards, but credit card fees of 4% apply for bespoke purchases excluding our subscription product and some special promotions . We also accept direct credit payments which can be made to

Johjohny

ASB Birkenhead

12 3035 0028146 00

RETURNS AND REFUNDS

After you place your order, we don’t want you feeling anxious that your clothes won’t fit when they arrive. For that reason, we have created the johnjohny Fit Guarantee. If your garment doesn’t fit for any reason, we’ll pay for it to be altered and if it can’t be altered, we’ll remake it.

You can ask for alterations any time within 14 days of receiving your order. Simply fill out the online survey which we will send you to let us know if anything needs altering. We will either arrange for the alteration ourselves, or reimburse you. See our Terms and Conditions for more information.

As we make made-to-measure clothing, johnjohny does not accept returns as we will alter or remake an item as part of our Fit Guarantee.

OUR PRODUCT

Although we would love to be 100% New Zealand made, we have yet to find a solution that allows us to sew our designs here in New Zealand and maintain our focus on affordability. Sewing is pretty much the only function we preform overseas.

A canvas made suit refers to the traditional technique used to construct a suit jacket. The suit jacket is constructed with a layer of horsehair interlining (known as “canvas”) underneath the wool outerlining. This canvas holds the shape of the suit and keeps it from sagging or deforming. The canvas is cut to the jacket’s shape, the wool is then stitched to the canvas.

We endeavour for all our businesswear to be constructed from as much natural fibre as possible. The reason for this is because natural fibres breathe better and are more comfortable to wear. Our preferred fabrics are wool (suiting), cotton (shirting), horsehair (jacket interlining) and Bemberg Cupro (suit lining).

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